Return Policy

We gladly accept returns on all eligible products (see below). All returned items are subject to a restocking fee of 20% unless they are found to be defective. Exchanges are subject to a restocking fee of 15% and are issued in the form of store credit. 


No requests for changes to or cancellation of orders can be accepted after the order has shipped without the standard restocking fee being applied. Refused and undeliverable packages will also be treated as a Return and will be subject to a 20% restocking fee.  



How To Exchange or Return


  1. Contact us at admin@pinkeepromise.com BEFORE returning your item for a RA#. 
  2. Once you receive the RA# (can take 2-3 business days), repackage your item(s) with the original manufacture's box/packaging and tags and ship with tracking to the address provided to you with the RA# written on the outside of the shipping box, and include a note inside the shipping box with the RA#. This is all that's needed. Be sure the RA# is very noticeable on the outside of the shipping package or the package may be refused and returned to you.
  3. Once the item has been inspected and approved for return, your original payment method will be credited minus restock fee, or for exchanges, you will be issued store credit minus restock fee.
  4. It may take up to 5 business days for the credit to appear on your original payment method, depending on your financial institution or credit card company.


Exchange or Return Product Eligibility


Eligible Products:

  • In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
  • Odor-Free (any odors on the product will render the product ineligible for exchange)
  • Item(s) must be returned within 14 days of receiving your original order.


Ineligible Products:

  • Wigs or clothing that have been worn, washed, have had tags cut off, or have had styling products applied.
  • Any food items, including tea.
  • Clearance and discontinued items
  • Liquids including hair care products and essential oils
  • Items being returned after 14 days of receipt


If your product is ineligible for exchange or return, we will email you the option of:

  • Returning the item(s) to you at your cost
  • Donating the item(s) to the American Cancer Society (receipt of donation available upon request). You will receive a coupon for 20% off a future purchase with Pinkee Promise for your donation to charity.

Ineligible item(s) will be automatically donated 30 days after receipt.