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Pinkee Promise has direct relationships with dozens of manufacturers including the largest in the compression, wig, mastectomy bras and aromatherapy industries. Each of these manufacturers has dozens or even hundreds of items, and some of those items come in dozens of sizes and colors. It's impossible for us to keep an accurate daily inventory on every color, size and style, so occasionally an item will be on backorder with the manufacturer. In this situation, we will contact the customer with a backorder date, and give the option to cancel the order, change the order to a similar in-stock item, or reserve the item for the earliest backorder date for our customer.
We dislike backorders as much as our customers do, and we only partner with the most reputable companies to avoid backorder situations as much as possible.